How Do You Develop Exceptional Customer Service? | MasterAdvisor Series Session 3

In the third of TMR's MasterAdvisor series, Classic Travel Connection's Christen Perry talks to Travel Market Report's Daniel McCarthy about how she went from educator to agency owner, and the importance of finding, and working with, your ideal customer. Throughout the conversation, Perry also touched on why she doesn't charge service fees, what clients are saying about booking future travel, and more.

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Articles
Understanding Well-Being Travel

Understanding Well-Being Travel

The Global Wellness Institute estimated that wellness tourism was a $639 billion global market in 2017, growing at more than twice the rate of general tourism and it is likely to be further fuelled by the focus onto personal health during the current COVID-19 pandemic.

COVID-19 Health Waivers: What Travel Advisors Need to Know

COVID-19 Health Waivers: What Travel Advisors Need to Know

What must an advisor know and report to clients regarding supplier masking and social distancing policies and practices?

Wellness Tourism Association’s 2018 Survey Reveals What Consumers Want in a Wellness Vacation, 2020 Consumer Survey Currently in the Works

Wellness Tourism Association’s 2018 Survey Reveals What Consumers Want in a Wellness Vacation, 2020 Consumer Survey Currently in the Works

The need to better understand what consumers want in a Wellness Vacation was the driving force behind the Wellness Tourism Association’s 2018 Wellness Travel Survey.

Tips for Understanding and Selling Wellness Travel

Tips for Understanding and Selling Wellness Travel

During a panel on spa and wellness tourism at the New York Times Travel Show, industry professionals shared their insights on promoting and selling wellness travel to their clients.

Specialization Shift: 5 Tips on How to Reinvent Your Travel Business Through Specialization

Specialization Shift: 5 Tips on How to Reinvent Your Travel Business Through Specialization

Whether its destinations or demographics, safaris or family travel, it’s clear that travel advisors embrace specialization because it allows them to stand out with customers.

Half of All Americans Need Help Planning Vacation

Half of All Americans Need Help Planning Vacation

One out of two Americans need help using their vacation days, as juggling work, personal and children’s schedules deter them from planning out their time off.

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How Do You Develop Exceptional Customer Service? | MasterAdvisor Series Session 3
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87

% consider Well-Being Travel information a must or more important than ever for every traveler

60

% of advisors say they want suppliers to provide specific examples of sustainable and meaningful travel policies in action

649

Billion dollars is the size of the wellness travel market